Frequently Asked Questions
- I cannot select my country while checkout
If you cannot find your country in the list while checking out, this means our company has an exclusive distributor in your country and we are not selling directly. In this case, please contact us to locate the Mikel Harps distributor near you.
- I have custom requirements, or I have a problem; Can I place order via email
f course, we welcome the opportunity to serve you, whether you purchase or not. Our success has come from building relationships and we love to communicate with customers. The easiest way is by email.
- What are Sugar Strings
This is an innovation in Music Strings. The material is derived from sugar cane, so are named “sugar strings”. Sugar strings are a great substitute for nylon strings, with much better sound and durability.
- How harps are shipped internationally
In retail, smaller harps up- to 27 Strings can be shipped via EMS or DPD for home delivery. Larger harps with 34 strings to 40 strings are shipped by air with delivery to the closest International airport. The customer must travel to the airport to clear customs and transport the harp from there.
- Do I need to pay taxes and/or duties when the harp shipment arrives at my airport or at home?
Yes, customs duties and import taxes are charged in each country according to your country’s laws. Our experience in the USA is a duty of $100 to $200 per harp. In other countries it is somewhat higher or lower, and it can be very high in a few countries. We strongly recommend that you get information on this before ordering!
- Does the shipping cost for harps seem high?
The cost of shipping a harp is the part that surprises most people. Freight companies charge by the size of the box, rather than the actual weight. Due to the large size of a harp box, shipping is many times more expensive than people typically expect. On the other hand, that carton protects your delicate instrument. We pay extra attention to safe packaging so that your harp arrives just as it left the factory.
- Any way to ship harps at lower shipping cost?
Direct air shipping to your airport is quite economical if we ship at least 4 harps together. The cheaper option is sea shipping. How it works, please check our shipping page.
- Can I see the harp before buying?
It depends on the country where you live. Please contact us to find a Mikel Harps user near you. If we got find a customer near you, first we will get permission from the customer, then will send you contact information so you can arrange to see the harp. In addition, you can always see Mikel Harps in videos on YouTube.